General Policy

The ninnailbeauty.com website is designed to provide customers with a convenient and transparent experience when exploring our nail & spa services. By accessing and using this website, customers are kindly requested to review and comply with the following policies:

1. Service Policy

   • All information regarding nail & spa services, pricing, and promotions is updated regularly to ensure accuracy and clarity.

   • Customers can book appointments online, with confirmations sent via email or phone number provided.

2. Payment Policy

   • We accept various payment methods: cash at the spa, bank transfer, or online payment (if applicable).

   • For services requiring a deposit, customers are kindly asked to follow the payment instructions to secure their booking.

3. Appointment Cancellation/Rescheduling Policy

   • Customers may reschedule or cancel an appointment at least 12 hours prior to the confirmed time.

   • In cases of late cancellations or no-shows, deposits (if applicable) may be non-refundable.

4. Privacy Policy

   • All customer personal information (name, phone number, email, service history) is strictly confidential and used solely for customer care and service purposes.

   • We are committed to not sharing customer information with third parties without prior consent.

5. Complaint Resolution Policy

   • For inquiries or complaints, customers may contact us via hotline or email for prompt support.

   • All complaints will be addressed fairly and transparently within a maximum of 7 working days.